Klarna
Its AI assistant handled 2.3 million conversations in its first month, two thirds of all its customer service chats. Resolution time dropped from 11 minutes to under 2.
Your industry knows what it's missing.We build the solution.
AI agents and software designed for your industry that take over the repetitive work, so your team can spend its time on what really adds value. We work in tandem with the companies that know their business best.
AinaAI agent, online
Logistics and deliveryWood and carpentryEnergy and oilWholesale distributionTraining and educationConstruction Professional services
The problem
Your team loses hours on tasks that don't need a person.
Quoting, planning, checking invoices, tracking expiry dates. Necessary work, but mechanical, and it eats up the time of the people who know the business best.
What happens every day
- Quotes that wait for hours, or get lost
- Manual planning that depends on a single person
- Invoices and documents someone has to read one by one
- Expiry dates and certifications nobody sees coming
What people think inside
- “AI is for big companies”
- “I don't know where to start”
- “What if we invest in something that goes nowhere?”
- “How will my team take it?”
What we believe
People should spend their time on what only they can do: deciding, selling, serving customers, creating. AI is the ally that takes care of the rest. And it should be within reach of any company, not just the largest ones.
What's at stake
The world already works with AI. The advantage goes to those who start now.
Almost one in five people worldwide already uses generative AI tools, and the number of European companies using it has almost tripled in four years. But adoption is very uneven across countries and sectors.
Generative AI use by country
Share of the working-age population using generative AI in June 2026, and how much it has grown in twelve months. The world's leaders, a few reference points and the countries where we operate.
1United Arab Emirates73.3%+13.9
2Singapore64.3%+5.7
3Ireland49.9%+8.2
4France49.6%+8.7
5Norway49.4%+4.1
6Spain45.1%+5.4
12South Korea40.6%+14.7
21United States33.0%+6.7
23Germany32.3%+5.8
32Costa Rica29.7%+4.6
39Colombia25.9%+5.5
46Panama24.2%+3.9
47Chile24.0%+4.4
55Mexico21.4%+4.7
58Brazil20.2%+4.6
97Venezuela11.3%+3.0
View the data as a table
| World rank | Country | Mid-2025 | June 2026 | Change (points) |
|---|---|---|---|---|
| 1 | United Arab Emirates | 59.4% | 73.3% | +13.9 |
| 2 | Singapore | 58.6% | 64.3% | +5.7 |
| 3 | Ireland | 41.7% | 49.9% | +8.2 |
| 4 | France | 40.9% | 49.6% | +8.7 |
| 5 | Norway | 45.3% | 49.4% | +4.1 |
| 6 | Spain | 39.7% | 45.1% | +5.4 |
| 12 | South Korea | 25.9% | 40.6% | +14.7 |
| 21 | United States | 26.3% | 33.0% | +6.7 |
| 23 | Germany | 26.5% | 32.3% | +5.8 |
| 32 | Costa Rica | 25.1% | 29.7% | +4.6 |
| 39 | Colombia | 20.4% | 25.9% | +5.5 |
| 46 | Panama | 20.3% | 24.2% | +3.9 |
| 47 | Chile | 19.6% | 24.0% | +4.4 |
| 55 | Mexico | 16.7% | 21.4% | +4.7 |
| 58 | Brazil | 15.6% | 20.2% | +4.6 |
| 97 | Venezuela | 8.3% | 11.3% | +3.0 |
| World average | 18.8% |
Every country is growing, but at very different speeds. In Latin America, around three in four people still don't use AI: the companies that adopt it first will have an advantage for years.
European companies using AI
Companies with 10 or more employees in the European Union.
7.7%2021
8.1%2023
13.5%2024
20.0%2025
×2.6in four years, and growing faster every year
AI adoption by sector
Share of companies using AI in the European Union, 2025. Highlighted: the more traditional sectors, where AI is still barely getting started.
What changes when a team works with AI
Results measured in controlled studies with thousands of professionals.
+40%quality in consultants' workHarvard and BCG, 758 consultants
+25%speed on those same tasksHarvard and BCG
+14%customer issues resolved per hour in customer support, and +34% for new employeesStanford and MIT, 5,179 agents
56%faster at completing a software programming taskMicrosoft Research and GitHub
The improvement depends on applying AI to the right tasks: in the Harvard study, used outside of them, errors went up. Knowing where and how to apply it is exactly what we do.
Success stories around the world
Mercado Libre
95% of its employees use AI tools, and the Mercado Pago assistant resolves 87% of queries without needing a person.
UPS
Its route optimization system avoids about 160 million kilometers and close to 38 million liters of fuel a year.
Sources: Microsoft AI Diffusion Report, Q2 2026 and its open dataset; Eurostat, 2025 and Eurostat by sector; Harvard Business School and BCG; Brynjolfsson, Li and Raymond (NBER); Microsoft Research; Klarna; La Gaceta and BNamericas; INFORMS.
How we help
Three ways to work in tandem.
We build AI solutions for your industry, help you bring them into your company, and train your team to get the most out of them.
AI agents and software for your industry
Agents that read, decide, act and keep you informed, connected to your systems, your email and WhatsApp. Vertical software built together with companies that know their industry inside out.
See what an agent does →AI adoption in your company
From a single department to the whole organization: together we decide where AI adds the most value and we put it to work with your team.
See how to start →Tailored training
Hands-on training at your premises or online, designed for your industry and for your team's real tasks.
See the training →What an agent can do for your team
Each agent takes care of a complete everyday task and gives your team back the time for what matters.
Customer service
Replies, quotes and schedules on WhatsApp at any hour, with your company's tone and rules.
Operations
Plans routes, shifts, classrooms or resources, and alerts you as soon as something drifts from the plan.
Production
Calculates cuts, times and materials, and learns from what actually happens on the shop floor.
Sales
Prepares catalogs, offers and customer follow-ups without anyone having to remember.
Administration
Reads invoices and documents, and leaves payroll, contracts and reports ready for review.
Quality control
Reviews photos to detect damage, defects or non-compliance before they cost money.
AI adoption
From one department to the whole company.
We analyze how your company works today, decide together where AI adds the most, and put it to work with your team, without leaving you on your own afterwards.
One department
The fastest way to start and see results in weeks.
- Sales, customer service, administration, operations or HR
- One high-impact use case running in production
- Your team trained to use it and improve it
The whole company
A cross-company plan for organizations with several areas that want to transform with AI.
- A map of AI opportunities by area
- Usage, security and data protection guidelines
- An internal AI reference team, trained by us
Tailored training
A team that knows how to work with AI performs better, not worse.
If your team needs to learn how to work with AI, we design the training to fit: at your premises or online, adapted to your industry, your processes and your tools. Everyone works on their own cases and leaves with something they can use the next day.
On-site training
At your company, with your data and your tools. Management, sales, administration, operations or HR: each team learns with the tasks of its daily work.
Executive day
One day for the leadership team to understand what AI can do today and decide where to start.
Hands-on sessions
Your team launches its first use case, guided by specialists.
Talks and events
Talks on applied AI for conferences, trade fairs and industry gatherings.
How we work
A plan in three steps.
No jargon and no never-ending projects. This is what working with us looks like:
We talk
We listen to how your company works and identify, with your team, where the most time is lost and where the biggest return is.
We build
We develop the agent or the software and integrate it with the systems you already use. Your team tries it from the start.
We stay with you
We train your people, measure results and fine-tune until AI is part of everyday work.
Our promise to youA solution built for you, your data protected, and a team that stays with you until it works.
Who we are
We want artificial intelligence to be within reach of any company, not just the largest ones.
TandixLab was born between Europe and Latin America, from the union of people with very different backgrounds: running and operating companies, the energy industry, software engineering, data analysis and design. We know the problem from the inside, because we've lived it.
Working together, we discovered that the best solutions appear when someone who knows a problem in depth sits down, in tandem, with someone who knows how to build the technology to solve it. That first synergy gave birth to TandixLab, and today it's how we work with every company.
That's why we bring AI to SMEs and to the sectors that have been left out of the conversation, with practical solutions, built to measure and at a cost they can afford.
A team with an end-to-end view
Each partner brings a different discipline. Together we cover the problem from end to end: understanding how an operation works, analyzing its data, designing the solution, building it and putting it to work.
- Management and strategy
- Operations
- Energy sector
- Software engineering
- Digital product
- Data analysis
- Scientific method
- Design and user experience
- Brand identity
Partner model
Your problem, turned into a product for your whole industry.
If your company has a problem that others in your industry share, we build the solution with you and take it to market. You take part as a partner and earn with every company that joins.
We discover
We identify the process that costs you the most time or money.
We co-create
We build the solution with you, in weeks.
We validate
Your team uses it daily and we test it with other companies.
We scale
We take it to your whole industry, with your network and our technology.
User Partner
For companies that want the solution for themselves.
- Solution adapted to your company
- Ongoing support and improvements
- Annual usage fee
Recommended
Commercial Partner
For experts with a network who want to bring it to their industry.
- Everything in the User plan
- Your fee goes down with every client you bring
- Recurring commission on sales
- Territory exclusivity based on targets
Associate Partner
For partners and markets with high potential.
- Product built together
- A share in the results
- Shared expansion strategy
Present in Spain, Germany, Mexico, Colombia and Venezuela. Coming soon in Panama and Chile.
Cases
Real problems, solved in tandem.
Every solution starts inside a company that lives the problem every day.
Building materials distributorColombia
The problem
Quotes came in through WhatsApp and took up to a day to answer. Many were lost.
What we built
An agent that understands the request, checks stock and prices, and prepares the quote so a salesperson can approve it with one click.
From 24 h to 10 minresponse time
Kitchen manufacturerVenezuela
The problem
Panel cuts were calculated by hand and material waste was eating into the margin.
What we built
A cutting optimizer that works out the best use of every panel and learns from real workshop times.
Waste from 17% to 8%in three months
Amazon delivery partnerGermany
The problem
A last-mile delivery company operating as an Amazon partner spent three hours every morning planning for sixty drivers, and it all depended on one person.
What we built
An operations platform with an assistant that assigns routes, tracks incidents and prepares payroll.
3 h to 25 minof daily planning
Multi-brand distributorSpain
The problem
It represented several brands, each with its own catalog. Preparing a quote meant searching through different catalogs and copying references and prices by hand.
What we built
A platform that unifies and digitizes the catalogs of all its brands, connected to its online store, to prepare quotes and send offers in a few steps.
One single catalogdigital, for all its brands
Logistics services companyMadrid, Spain
The problem
Delivery notes, incidents and claims for every delivery were checked by hand at the end of the day. Closing the paperwork for a shipment could take two days, and errors surfaced late.
What we built
An agent that reads delivery notes and delivery photos, flags incidents on the spot and leaves the paperwork and invoicing for each shipment ready.
From 2 days to 2 hoursto close every shipment
“We thought AI was for big companies. Six weeks later we had an agent quoting for us.”
“Nobody in the workshop argues about how to cut a panel anymore. The tool decides, and gets it right.”
“What I value most is that they didn't disappear after installing it. They stayed with us until the team could run it on their own.”
With an agent on the team
- Replies to customers in minutes, at any hour
- An operation that doesn't depend on a single person
- Your team focused on selling, deciding and serving customers better
- An SME that competes with the big players
If everything stays the same
- Quotes lost for arriving late
- Hours of mechanical work every week
- Everything in one person's head
- Others in your industry get ahead
Let's start
How many hours would your team get back every week?
Tell us how your team works today. In a first conversation, no strings attached, we'll tell you where we see the most potential.